Why I Returned My MacBook Pro 15 With the Touch Bar


The Basics

Since I mentioned on FaceBook a few days ago that I returned my MacBook Pro 15, several people have asked me why so I thought I give some feedback on that decision.  It was not easy because on one side, there were things I loved about it and on the other, it was not good enough to work though the issues I was having with it.

What caused the knee jerk reaction to return it was the 5 crashes I had on it (full blown, screen fuzzy, frozen keyboard, must power off).

Three of the crashes were similar to the one you can see above where I was in the middle of encoding a video using Adobe Premiere Pro and two were more random but after I had been doing encoding with Premiere Pro. I have no idea if they were related but still very disconcerting. I did call both Adobe (who had no insight besides "try again") and Apple support who said "Well, we can create a case and submit your crash report but it will be more than week likely before you hear back". That would put me past the return for full refund policy so the choice to return was a not brainer.

What did I love about the new MacBook Pro

  • Audio is unbelievably great
  • Touch Bar is Very Useful
  • New Keyboard is Great
  • TouchPad Bigger (not sure if better)

Here is What I don’t like

  • Similar Performance to Previous MacBook
  • Slower Video Encoding With Premier Pro then Previous MacBook (30% slower)
  • All My Old MacBook Power Adapters Obsolete
  • Just USB-C ports (PIA)
  • External DisplayPort Monitors Not Supported by Apple




So, I did return it so that’s all I got now.  Maybe I’ll buy it again if I read better things but likely I’ll wait until the Kaby Lake version comes out and hopefully they have different discrete graphic options.

I also wrote up some details on a previous post regarding  how to connect external monitors and performance (refresh rates).

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